Terms & Services
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Terms & Services

Innopack USA Inc. sells only through valid Distributors. Only valid Promotional Product Distributors will be accepted to log-on to restricted areas of our site. Distributors must hold active membership in ASI, PPAI or other industry recognized membership associations.

General Terms Of Service

Placing Of Purchase Orders / Pricing Policies
Pricing: Online pricing and product availability is subject to change/correction without notice. If online pricing is in conflict with printed price lists, online prices shall prevail.

Special order quotes are valid for 30 calendar days and subject to confirmation at the time of order placement.

Written POs & Confirmation: All POs must be received in writing by email or fax. Orders will be confirmed by Innopack via a pro forma invoice sent by email or fax.

Order Changes or Cancellations: Changes can delay ship dates. All changes or cancellations of POs must be received in writing by email or fax. Customer shall be subject to all costs incurred prior to receipt of change or cancellation, which may include art charges, the cost of materials ordered, etc.  If client paid a deposit by credit card, client will be charged for the credit card fees to both charge the card, and reverse the transaction.

Specials & Discount Pricing: The code for all specials or discounts must be written on the PO.

Less than Minimum Orders: Minimum quantities are specified for each product. If a less than minimum order is accepted, a $25(V) charge will be made.

Payment Terms: In exchange for our devotion to outstanding Customer Service & on-time shipments, we expect timely payment.  Payments by check are expected to be postmarked by the invoice Due Date. Terms granted start on the Date of Shipment (not date of Receipt of Goods).

New Accounts: For first 3 orders, 50% deposit, balance plus shipping costs due NET 30 Days from date of shipment or 1% discount for full prepayment (shipping costs excluded).  On orders less than $400, we require payment in full prior to production.

For payment of invoice balances, we reserve the right to charge a transaction fee for balances paid by credit card.

For accounts that have not placed orders with InnoPack in a number of years, a new payment history will need to be established, in the same manner as a brand-new account.

Approved Accounts: Upon request by customer, NET 30 Days will be granted to Customers with timely payment history.

We accept Mastercard, Visa, American Express & Company checks.

Imprint Restrictions:  We reserve the right to refuse service to anyone.  We will refuse to print artwork which may discriminate against religious beliefs or customs.  We also will not print artwork which has sexually explicit content or pornographic intent. 

Because we stand strongly for human rights, and we believe that the mental health field is strewn with violations, we will not print anything related to mental health or do work for a facility which involves mental treatment.  This applies to drug rehab centers (unless they are 100% holistic and without mental treatment), psychotropic medication, mental health services or psychiatric/psychological treatment facilities, etc.  If the program or facility uses psychotropic drugs to treat patients, psychology, psychiatry or psychotherapy, we will decline the acceptance of the order.  To find out more about human rights violations in the mental health field, visit mindfreedom.org.


Art Submission : File must be VECTOR Adobe Illustrator CS3 or lower EPS or AI in PC format with all fonts outlined and/or included.

Art must be submitted and sized correctly to the imprint area for the product being purchased.  Please ensure that you set the color in the art file as you want the imprint to appear.

Jpeg and Bitmap images may or may not be usable.  Please submit a hi-resolution file to be safest.  If we are unable to use your file, we will ask that you submit vector art or pay a fee to get the artwork re-drawn into vector art.

If art is submitted which is not sized correctly or contains multiple pieces of artwork which need to be fit together for the layout, art charges will be incurred.

To avoid art charges, request the template for the product you are purchasing and use this to generate and layout your art.

Art charges are incurred at $62.50(V) per hour, with a half-hour minimum charge.

Production information: Production Time starts upon receipt of approved art, receipt of written PO, receipt of 50% deposit or approved credit and signed pro forma invoice.

Over/Under runs: We reserve the right to ship and bill 5% over/under runs. If underruns are not acceptable, this must be specified on the written PO. In such cases, Innopack reserves the right to ship & bill up to 10% overruns.

Shipping: All prices are FOB Origination Point. If Innopack prepays shipping costs, this amount will be billed to the customer. FedEx Ground is default method of shipment unless otherwise specified by customer in writing no later than 1 business day prior to scheduled shipment.

Claims or Discrepancies: Must be made in writing no later than 7 calendar days after receipt of shipment.

Split/Drop Shipments: Orders drop shipped to more than one location or split over time to same location: $10(V) for each additional location/batch.

International Shipments : Add $25 (Z) per location for customs paperwork.

Special Packaging : Can be arranged, contact us for a quote.

Returns : Returns will not be accepted with out prior issuance of an Innopack Return Authorization Number and each box must be marked with said number. Returns are subject to restocking & processing charges.

Order Cancellation: Order cancellation will be subject to charges incurred to date.  Please note that most costs are incurred early on as components/materials for your job.  If your payment has already been processed by InnoPack, a $20 cancellation fee will apply, in addition to any costs incurred to date.

Trademark Notice: Innopack and its manufacturers presume Distributors and End Customers are authorized to use trademarks sent for production. We assume no liability, risks or responsibility in trademark or copyright disputes. The logos, insignia, designs and trademarks shown on this site or in our catalogs are reproduced only to show examples of our imprinting capabilities. They are not presented for resale with these specific logos on them. They are not to be construed as product or brand name endorsements by or for the trademark owners.